Last updated: 21 June 2026
These Terms of Service ("Terms") govern your use of the Onliniq platform — the software accessible at onliniq.in and app.onliniq.in — operated by Onliniq ("we", "our", "us"). By accessing or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
Onliniq provides a software platform that enables you ("Operator") to send and receive WhatsApp messages through the Meta WhatsApp Cloud API using your own WhatsApp Business API account (WABA). The Platform includes campaign messaging tools, a two-way inbox, template management, and WooCommerce webhook integration.
We are not a WhatsApp Business Solution Provider (BSP) and we do not hold a WhatsApp Business Account on your behalf. You connect your own WABA and your messages are billed directly from Meta to you.
You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Platform. By using the Platform, you represent that you meet these requirements.
The Platform is intended for businesses, not individual consumers. By registering, you represent that you are acting on behalf of a business entity.
You must register an account to use the Platform. You agree to:
We reserve the right to refuse registration or suspend accounts at our discretion.
Access to the Platform requires a paid subscription (Basic or Pro). Fees are as listed on our Pricing page and may change with 30 days' notice. Subscriptions renew automatically on a monthly basis. You must cancel before your renewal date to avoid being charged for the next period.
Message costs are not included in the subscription fee. Messages are transmitted through the Meta WhatsApp Cloud API and billed directly from Meta to you at Meta's standard rates. Onliniq has no control over Meta's messaging rates and takes no cut of message costs.
All fees are non-refundable except as required by applicable law or as expressly stated in these Terms.
Your use of the Platform involves sending messages via Meta's WhatsApp Cloud API. You are solely responsible for complying with:
We may suspend or terminate your account immediately if we become aware of violations of Meta's policies that jeopardise our continued access to the Meta WhatsApp Cloud API.
You agree not to use the Platform to:
Violation of this section may result in immediate account suspension without refund.
You retain ownership of all customer data (contacts, message content) that you input into or generate through the Platform. By using the Platform, you grant us a limited licence to process this data solely to provide the Service.
You are responsible for obtaining lawful basis to process your customers' data and for complying with applicable data protection laws (including the DPDP Act in India, GDPR where applicable, or other relevant laws). Our Privacy Policy describes how we handle data in more detail.
The Platform, including its design, software, and documentation, is owned by Onliniq and protected by applicable intellectual property laws. These Terms do not grant you any rights in the Platform's intellectual property beyond the limited licence to use the Platform as described here.
You retain all intellectual property rights in content you create using the Platform (such as template copy, campaign structures, and customer lists).
We aim for high availability but do not guarantee uninterrupted service. The Platform may be unavailable during planned maintenance (for which we will provide advance notice where practicable) or due to circumstances beyond our control, including Meta API outages.
We are not liable for losses arising from Platform unavailability or Meta API downtime.
To the maximum extent permitted by applicable law, Onliniq's total liability to you for any claims arising out of or relating to these Terms or the Platform shall not exceed the total subscription fees you paid in the 3 months preceding the claim.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, lost profits, loss of customers, or business interruption — even if we were advised of the possibility of such damages.
We are not liable for: (a) failed or delayed message delivery due to Meta API issues; (b) Meta's rejection of templates; (c) changes to Meta's WhatsApp Business Policy or pricing; (d) actions taken by Meta against your WABA.
You agree to indemnify and hold harmless Onliniq, its directors, employees, and contractors from any claims, damages, costs, or expenses (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third-party rights or applicable law; (d) the content of messages you send via the Platform.
Either party may terminate the agreement at any time. You may cancel your subscription from within the Platform or by emailing sayhello@onliniq.in. Cancellation takes effect at the end of the current billing period.
We may terminate or suspend your account immediately without notice if you breach these Terms, violate Meta's policies, or if we have reason to believe your use poses a legal, reputational, or technical risk to the Platform.
On termination: your access to the Platform will cease; we will retain your data for up to 90 days before deletion (unless legally required to retain it longer); no refund will be issued for unused subscription days unless required by law.
We may update these Terms from time to time. We will provide at least 14 days' notice of material changes via email or a notice within the Platform. Continued use after the effective date of updated Terms constitutes acceptance. If you do not agree to updated Terms, you must cancel before the effective date.
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Lucknow, Uttar Pradesh, India.
For any questions about these Terms:
Onliniq
Email: sayhello@onliniq.in
Website: onliniq.in
We aim for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated where possible. We are not liable for downtime caused by Meta's WhatsApp API, Hostinger infrastructure, or factors outside our control.
By using Onliniq, you agree to: comply with Meta's WhatsApp Business Policy and Messaging Policy; obtain proper consent from contacts before messaging them; not use the platform for spam, phishing, or any illegal purpose; keep your login credentials secure and not share them.
You are responsible for the data you upload to Onliniq (contacts, message content, templates). You represent that you have the right to use and process this data. Onliniq processes it on your behalf as a data processor.
Your subscription plan determines the number of WhatsApp Business accounts you can connect. Message costs are billed directly by Meta — Onliniq does not add any markup. Subscription fees are non-refundable except where required by law. Plans may be changed or cancelled by contacting sayhello@onliniq.in.
We may suspend or terminate your account if you violate these terms or Meta's policies. You may cancel your subscription at any time. Upon cancellation, your data is retained for 90 days before deletion.